Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders across the Kingdom of Saudi Arabia (KSA) quickly, safely, and efficiently. Please review our shipping policy below for complete details about order processing, shipping timelines, and delivery conditions.

Shipping Coverage

We currently ship to all major cities and regions within the Kingdom of Saudi Arabia, including:

• Riyadh
• Jeddah
• Dammam
• مكة المكرمة
• المدينة المنورة
• And other supported areas across KSA

Order Processing Time

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During high-demand periods, processing times may be slightly extended.

Estimated Delivery Time

Estimated delivery times may vary depending on the destination and courier availability.

Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, or courier delays.

Shipping Fees

• Shipping charges are calculated at checkout based on your location and selected shipping method.
• Free shipping promotions may be available for selected products or minimum order values.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable) to monitor your shipment status.

Incorrect Address Information

Customers are responsible for providing accurate shipping details. If incorrect or incomplete address information is provided, delays or additional shipping charges may occur.

Failed Deliveries

If the courier is unable to deliver the package after multiple attempts:

• The order may be returned to us.
• Additional shipping charges may apply for reshipment.

Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders within Saudi Arabia. Please ensure the correct amount is available upon delivery.

International Shipping

Currently, we only ship within the Kingdom of Saudi Arabia.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact our support team within 48 hours of receiving your shipment. We will work with the shipping provider to resolve the issue as quickly as possible.